Category: Scope

  • Too Many Tickets: When Scope Creep Crowds the Train

    Too Many Tickets: When Scope Creep Crowds the Train

    “The single biggest problem in communication is the illusion that it has taken place”… George Bernard Shaw The train was hired with a simple purpose: to take the invited guests from London to Edinburgh for the wedding. The carriage seats were counted, the catering was ordered, and the crew knew exactly what it would take…